Troubleshooting Installation Problems

This section describes some common installation problems and the corresponding solutions for users who receive their product materials directly from IBM.

In addition, you can find information that will help identify and resolve installation errors in two different log files:

• The command that launches the installation program creates a log file in

  \tmp\install_command.txt 

• The IBM Informix product (for instance, Dynamic Server) creates its own problems file in the following location:

  %INFORMIXDIR%\tmp\log.txt

If any of the problems described in this section persist, contact IBM Technical Support.

• Problem. If you enter an invalid database server name, you receive the following message:

  The database server name you entered is not valid. Please
  note the following limitations: a database server name
  cannot exceed 128 characters; it can only contain letters,
  numbers, and underscores; and it must begin with a letter.

  Solution. Enter a different name and note the limitations stated in the message.

• Problem. If you have insufficient virtual memory for the installation, you receive the following message:

  This installation of Dynamic Server requires number MB of
  free page file space. After you install this product,
  increase your page file size to properly use your virtual
  memory with this product.

  Solution. For information about how to increase the size of your page file, refer to your Windows documentation.

• Problem. If you do not have the correct privileges to run the install program, you receive the following message:

  You do not appear to be an administrator. In order to run
  this program, you must belong to the Administrators group
  on local computer.

  Solution. Use the administrator account to log on or contact your system administrator to add your user account to the Administrators group.