| customer
_num |
call_
dtime |
user_id | call_
code |
call_descr | res_dtime | res_descr |
|---|---|---|---|---|---|---|
| 106 | 1998-06-12 8:20 | maryj | D | Order was received, but two of the cans of ANZ tennis balls within the case were empty. | 1998-06-12 8:25 | Authorized credit for two cans to customer, issued apology. Called ANZ buyer to report the QA problem. |
| 110 | 1998-07-07 10:24 | richc | L | Order placed one month ago (6/7) not received. | 1998-07-07 10:30 | Checked with shipping (Ed Smith). Order sent yesterday- we were waiting for goods from ANZ. Next time will call with delay if necessary. |
| 119 | 1998-07-01 15:00 | richc | B | Bill does not reflect credit from previous order. | 1998-07-02 8:21 | Spoke with Jane Akant in Finance. She found the error and is sending new bill to customer. |
| 121 | 1998-07-10 14:05 | maryj | O | Customer likes our merchandise. Requests that we stock more types of infant joggers. Will call back to place order. | 1998-07-10 14:06 | Sent note to marketing group of interest in infant joggers. |
| 127 | 1998-07-31 14:30 | maryj | I | Received Hero watches (item # 304) instead of ANZ watches. | Sent memo to shipping to send ANZ item 304 to customer and pickup HRO watches. Should be done tomorrow, 8/1. | |
| 116 | 1997-11-28 13:34 | mannyn | I | Received plain white swim caps (313 ANZ) instead of navy with team logo (313 SHM). | 1997-11-28 16:47 | Shipping found correct case in warehouse and express mailed it in time for swim meet. |
| 116 | 1997-12-21 11:24 | mannyn | I | Second complaint from this customer! Received two cases right-handed outfielder gloves (1 HRO) instead of one case lefties. | 1997-12-27 08:19 | Memo to shipping (Ava Brown) to send case of left-handed gloves, pick up wrong case; memo to billing requesting 5% discount to placate customer due to second offense and lateness of resolution because of holiday. |