Informix Error -82964: Cannot retrieve the encryption key from (<key store="">). </key>
Cause and resolution
Cannot retrieve the encryption key from (<key store="">). </key>
The system tried to retrieve an encryption key from the given location but failed.
Verify the requested location for the encryption key in your key store/key store provider and correct the problem.
Oninit® Troubleshooting Guidance
Reasons / Common Causes
-82964 fires when the server tries to retrieve an encryption key from a given location and fails — per the official guidance.
- A failure retrieving the encryption key from the given location, per the official guidance — no further named detail.
Solutions / Resolution
- Verify the requested key-store location and correct the problem, per the official guidance.
Examples
N/A
No specific triggering statement is documented beyond a key-retrieval failure.
Diagnostic Checks
- Check the key store/key-store provider's accessibility at the requested location, and correct the underlying problem.
Related Errors / Related Topics
- -82961 — "Cannot generate an encryption key because one already exists at (
)." A related key-store error, on generating a new key rather than retrieving an existing one. - -82962 — "Cannot generate/store an encryption key using (
)." A related key-store error, on generating/storing rather than retrieving a key. - -82963 — "A
-bits encryption key was requested, but we got a -bits key." A related key-retrieval error, on retrieving a wrong-sized key rather than failing outright.
An encryption key couldn't be retrieved from the requested location — check the key store's accessibility.