Oninit
Talk to an expert →

Informix Error -21405: brand: Serial number is wrong length in file.

Cause and resolution

brand: Serial number is wrong length in file.

If this internal error recurs, note all circumstances and contact IBM Informix Technical Support.

Oninit® Troubleshooting Guidance

Reasons / Common Causes

-21405 is an internal branding-process error — per the official guidance, the serial number stored in the file has an unexpected length.

  1. A serial number of unexpected length stored in the file, per the official guidance — no further user-actionable detail is given.
Solutions / Resolution
  1. If this internal error recurs, note all circumstances and contact IBM Informix Technical Support, per the official guidance.
Examples
N/A

No specific triggering statement is documented — this is reported as an internal error.

Diagnostic Checks
  1. Record the full sequence of events, and escalate to IBM Informix Technical Support if the error recurs.
Related Errors / Related Topics
  • -21400 — "brand: Invalid serial number and/or key." A related serial-number validity error, on entered-value mismatch against the keycard rather than stored length.

The serial number stored in the file has an unexpected length — this is an internal error; contact IBM Informix Technical Support if it recurs.