Help Desk Software

Posted in 1993

Deborah Martinez — Fri, 10 Sep 93 14:34:05 EDT — source: Informix-list mailing list archive (1991-1998)

Results of Help Desk Software Search ----- Forwarded message # 1: ----- Transcript of session follows ----- 550 <nrosier@fllro.dhl.com>... Host unknown ----- Recipients of this delivery ----- <nrosier@fllro.dhl.com> ----- Unsent message follows ----- Date: Fri, 10 Sep 93 11:38:46 EDT From: Deborah Martinez <martinez@no1.irs.gov> To: nrosier@fllro.dhl.com Subject: Help Desk Software Message-Id: <9309100804.aa02400@nogate1.ism.irs.gov> Natalie, We have looked at several products to-date. Some are very strong in the problem resolution/trouble ticketing arena but lack the integration of the other modules required for our NMS. For starters, here are the names of some products that could meet your needs. I can also give you the name of an integration vendor who is just starting out in the business and can provide customization (if you choose not to do it in-house). EXPERT ADVISOR (Software Artistry) Mike Mack (216) 328-2018 PNMS (Peregrine) Mike Franco (619) 431-0696 MAGIC Solutions, Inc. Vincent VanDyke (201) 529-5533 Please note, only PNMS offers the ability to layer ORACLE, SYBASE or INFORMIX on top of their proprietary DB. We just met with CSC who has integrated a group of INFORMIX-based products into an NMS. However there are not marketing this (as yet). Let me know if you are interested in visiting our site to see what we have done and plan to do. Hope it helps! . ----- End of forwarded messages