Re: Does Anyone Ever Hear from Informix Suppor

ckipp@vth1.vth.colostate.edu (Cathy Kipp) writes: >Shyam Davuburu writes: >-> >->I Totally agree with you. We are running 7.1 on IBM RS6000 Aix 3.2.5. I really >have >->tough time getting any help from informix in tunning the dynamic server. >Informix tech >->support sucks. >-> >->Shyam > >First, Informix tech support has been very helpful to us. Second, I'm pretty >sure tech support is supposed to deal with problems, not perform the DBA's >job of tuning everyones engine for them just because they didn't read the manual >and/or take the system administration course. > >Lastly, and I've said this before in this forum, but it bears repeating: >Be nice to the person on the other end of the line. Calmly tell them about >your problem, be friendly, if your situation is urgent, say so, but don't >yell and I think you will get good results. If somebody calls you yelling >and screaming your first inclinition will run closer to hanging up the phone >than helping the person. Attitudes like the one expressed in the enclosed >message are quick judgements meant to anger, not to be constructive. > >Regards, > >- Cathy Thanks Cathy. In my previous job I was on the Unisys customer support hotline. It's very difficult to help someone when they're more interested in telling you how much they hate your product than finding a solution to a specific problem. I've had occasion to call the Informix tech support line of a few occasions and they have always been helpful. My only complaint is that the reps don't have the capability to create a new case. If you call about one issue and then you want to open another case on a different issue, you have to call back. -------------------------------------------------------------------------- Ken Denny, Insight Industries Inc (I cubed) All opinions expressed are ... (the usual bit) No cute graphic stuff because some people (myself included) use fonts other than Courier which makes the cute graphic stuff not so cute -------------------------------------------------------------------------- -