IBM Mysupport Page?

Posted in 2019

Summary

David Grove could not open the IBM MySupport page in Firefox, getting a technical-error page, while Internet Explorer 11 worked. Luis Marques suggested clearing all IBM-site cookies in Firefox, since too many cookies could exceed the browser limit. David confirmed that fixed it. Solved.

Auto-generated by Claude from the posts below — may be imperfect; read the full thread.

Topics: General Discussion

DAVID GROVE — Thu, 14 Feb 2019 19:48:18 — source: IIUG Forums & Mailing Lists

A few days ago, we stopped being able to get to the IBM Mysupport page (so we can login to our tech support cases). We get a page that says: "Sorry, something technical went wrong and the page is currently unavailable Please check back soon Go to IBM.com Reference ID: 18.15d5c217.1550173487.15fab3d2" Of course, it is not really useful to go to ibm.com. Is anyone else experiencing this? Curious. DG

↪ replying to DAVID GROVE

DAVID GROVE — Fri, 15 Feb 2019 18:22:16 — source: IIUG Forums & Mailing Lists

I am still experiencing failure to connect to IBM support with my current browser (Firefox). However, if I use Internet Explorer 11, it works just fine. DG

↪ replying to DAVID GROVE

LUIS MARQUES — Fri, 15 Feb 2019 19:47:29 — source: IIUG Forums & Mailing Lists

Have you tried clearing all the cookies from the ibm sites in Firefox? I think it was with Firefox, that the several ibm sites added so many cookies to the payload that it reached Firefox limit for them. Which them started to wreck havoc on the ibm sites because cookies where being lost.

↪ replying to LUIS MARQUES

DAVID GROVE — Fri, 15 Feb 2019 20:04:04 — source: IIUG Forums & Mailing Lists

Thank you, sir, that was it. DG