Re: Ontape -r asking for non-existent tape 2 - Thanks for the input

"Andrew" <andrew.gothard1@<nospam ta}ntlworld.com> wrote in message news:f5vmd.174$zg.130@newsfe4-gui.ntli.net... > > "scottishpoet" <dryburghj@yahoo.com> wrote in message > news:81714288.0411160302.52984814@posting.google.com... >> Andrew, >> >> Did your support provider think that IBM's response was as poor as you >> have suggested? >> >> I guess you have told them its unacceptable, have they complained to >> the appropriate support manager about the repsonse they have received >> from IBM? Perhaps his application vendor is not too proficient at Informix itself and either can't judge the quality of the advice it is receiving from IBM, or is in fact receiving good advice from IBM but is unable to disseminate it accurately? Don't forget also this *very* important factor: if he's in the UK the application vendor will not be talking to IBM directly (they aren't allowed to), but will themselves be logging the call through its distributor, probably OpenPSL, who in turn logs it with IBM and acts as a go-between for the duration of the call. So: end user->application vendor->distributor->IBM->distributor->application vendor->end user. That's quite some chain. Chinese Whispers anyone ... ?

There are application vendors in the UK who have direct ISV agreements with IBM and don't go through a distributor. "Captain Pedantic" <theharlequin36@hotmail.com> wrote in message news:<2vvh9jF2ngfgrU1@uni-berlin.de>... > "Andrew" <andrew.gothard1@<nospam ta}ntlworld.com> wrote in message > news:f5vmd.174$zg.130@newsfe4-gui.ntli.net... > > > > "scottishpoet" <dryburghj@yahoo.com> wrote in message > > news:81714288.0411160302.52984814@posting.google.com... > >> Andrew, > >> > >> Did your support provider think that IBM's response was as poor as you > >> have suggested? > >> > >> I guess you have told them its unacceptable, have they complained to > >> the appropriate support manager about the repsonse they have received > >> from IBM? > > Perhaps his application vendor is not too proficient at Informix itself and > either can't judge the quality of the advice it is receiving from IBM, or is > in fact receiving good advice from IBM but is unable to disseminate it > accurately? > > Don't forget also this *very* important factor: if he's in the UK the > application vendor will not be talking to IBM directly (they aren't allowed > to), but will themselves be logging the call through its distributor, > probably OpenPSL, who in turn logs it with IBM and acts as a go-between for > the duration of the call. > > So: end user->application vendor->distributor->IBM->distributor->application > vendor->end user. That's quite some chain. Chinese Whispers anyone ... ?