Reduction in the Quality of Informix Support

Posted in 2004

David Linthwaite — Thu, 18 Mar 2004 12:28:14 -0000 — source: Usenet: comp.databases.informix

In the UK it has recently transpired that IBM are refusing to provide direct support to their UK business partners and customers, where that support contract has been purchased through one particular, IBM-appointed UK distributor. This is already affecting the level of Informix support that a number of business partners can provide to their customers, and by extension the level of service the customer is receiving from IBM. Most partners and customers will be unaware of this change, as IBM has not announced it. Instead, the problem will become apparent only when the customer/partner tries to place an Informix support call with IBM Informix support. This is a very significant change to the way in which support has traditionally been handled and is an example of IBM reneging on its promise in its Whitepaper to continue its commitment to support its customer and partner base. Does anybody know a possible reason for this sudden, unilateral and unannounced reduction in IBM's commitment to Informix service levels? Regards David Linthwaite Lintel Software Consultancy Ltd IBM Business Partner Tel: 01244 316297 Fax: 01244 357248 mailto:dlinthwaite@lintel.co.uk sending to informix-list

↪ replying to David Linthwaite

Geezer From Freezer — Thu, 18 Mar 2004 13:51:23 +0000 — source: Usenet: comp.databases.informix

David Linthwaite wrote: SNIP > > Does anybody know a possible reason for this sudden, unilateral and > unannounced reduction in IBM's commitment to Informix service levels? > Probably money is the reason, as always!