Re: Client SDK 2.90 - where is it ? - now a little OT

"Captain Pedantic" <theharlequin36@hotmail.com> wrote in message news:3956m4F5rh7c9U1@individual.net... > Other areas of IBM vary wildly, as you say. Calling the general phone > number with an enquiry, particularly an Informix one, is next-to-hopeless. > The company is simply too big to be able to handle such calls effectively. > Yes. When I called the PA number, I had to spend several minutes (literally true) explaining to them that there was a product called IBM/Informix IDS 10 (I used all the names I could think of), that it was an IBM product, that it was covered under our support contract. PA's initial position was that everything was in order because we had access to the 4GL and ISQL packages. It took effort to explain that the DBMS had a separate existence from the tools, and that was what we wanted to download. I just received a new email from PA this morning. They now say that they have determined that we are eligible to download IDS 10, but they will not commit to any particular timeframe to make it available. We are just flabbergasted, angered, frustrated, etc. "It's 'Orrible!" he puns, and throws hands in air. DG