Passport Advantage customer site
Neil Truby had a working Passport Advantage username and password plus Proofs of Entitlement, but the customer download site also demanded a "Passport Advantage authorization code" supposedly sent by e-mail, which he never received — leaving a client who had just paid for a Gold Bundle and a 7-to-9 upgrade unable to get the software. The only replies were sarcastic jibes at Passport Advantage, with a suggestion to call in personal favours for an unofficial download since the official route can take weeks. No actual resolution is recorded in the thread.
Auto-generated by DrWatson from the posts below — may be imperfect; read the full thread.
I have a Passport "Advantage" (ho! ho!) userid and password which works, plus Proofs of Entitlement for my own companies and those of two clients in front of me. But to access the PA customer site (which was down yesterday, but which is back up today), I am told that I need to: "Enter your existing Passport Advantage username and password and the Passport Advantage authorization code you received via e-mail". Did I? I'm sure I haven't. One of the customers has just paid tens of thousands of pounds for a Gold Bundle and v7->v9 upgrade, but can't access the software because we're hung up over this. Has anyone else had similar problems? thanks Neil Truby t:01932 724027 Director m:07798 811708 Ardenta Limited e:neil.truby@ardenta.com
Oh the joys of Pisspoor Disadvantage. Call in a couple of favours and you'll get a download today. Try to go the official route and it can takes weeks. 'Cos my New Year resolution is to be less cynical I won't say this wouldn't happen if you wanted to download DB2, or Tivoli or Rational or Websphere or Lotus or ....... :-)) Cheers Paul Neil Truby wrote: > > I have a Passport "Advantage" (ho! ho!) userid and password which works, > plus Proofs of Entitlement for my own companies and those of two clients in > front of me. But to access the PA customer site (which was down yesterday, > but which is back up today), I am told that I need to: > > "Enter your existing Passport Advantage username and password and the > Passport Advantage authorization code you received via e-mail". > > Did I? I'm sure I haven't. One of the customers has just paid tens of > thousands of pounds for a Gold Bundle and v7->v9 upgrade, but can't access > the software because we're hung up over this. > > Has anyone else had similar problems? > > thanks > Neil Truby t:01932 724027 > Director m:07798 811708 > Ardenta Limited e:neil.truby@ardenta.com -- Paul Watson # Oninit Ltd # Growing old is mandatory Tel: +44 1436 672201 # Growing up is optional Fax: +44 1436 678693 # Mob: +44 7818 003457 # www.oninit.com #
"Neil Truby" <neil.truby@ardenta.com> wrote in message news:bthav3$75iui$1@ID-162943.news.uni-berlin.de... > I have a Passport "Advantage" .... Passport Advantage. Advantage Oracle and Microsoft, that is.