Re: Informix Support

david@cssnet.sanford.nc.us (J. David Schronce) writes: >The prices Informix charges for support seem rather high. Of those of >you paying it, is it worth it? It all depends on how much you use it. I use it whenever I get something doesn't seem to be behaving as expected and I can't figure out the problem quickly. Sometimes the Informix person is helpful and knowledgable. Sometimes not. Most of the time they know what's going on and can help me fairly quickly. Twice I've called with some stumpers or unusual questions and those took quite a bit longer (up to two days for one). I've really only been disappointed one when I called with a question about USING. The tech support person I talked to told me nothing I didn't already know, and then actually gave me a bum steer! Still, I'd be rather unhappy if my workplace did not have the tech support. The tech support people tend to be friendly and helpful. If they don't know, they admit it and then do some research and call back. -- ************************Fight the Clipper (wiretap) chip*********************** Jim Holthaus james-holthaus@uiowa.edu --------PGP 2.2 public key available via finger or from public keyserver-------