RE: Passport Advantage customer site

Neil Truby wrote > I have a Passport "Advantage" (ho! ho!) userid and password > which works, > plus Proofs of Entitlement for my own companies and those of > two clients in > front of me. But to access the PA customer site (which was > down yesterday, > but which is back up today), I am told that I need to: > > "Enter your existing Passport Advantage username and password and the > Passport Advantage authorization code you received via e-mail". > > Did I? I'm sure I haven't. One of the customers has just > paid tens of > thousands of pounds for a Gold Bundle and v7->v9 upgrade, but > can't access > the software because we're hung up over this. > > Has anyone else had similar problems? YES In the past, someone with more money than sense ( and I mean a LOT of money) decided we should have a CRM system based on DB2. So the administrators of DB2 had the PA passwords, but as DB2 support was outsourced, they knew bugger all about it. It took almost as long to get our passwords as it did to get our 9.4 media from IBM. And what does it give us ? I am buggered if I know. I suppose I could download DB2 if I wanted, but as I already have 200 CDroms for this, probably not. You could access the Defect Database, but you still need an Informix Developer password. Has one of the babies been thrown out with the bath water and been replaced with a triffid ? Bitter and Twisted Stevenage sending to informix-list