Re: Performance problem immediately fixed by disabling HDR

On 8 Aug, 21:54, "Neil Truby" <neil.tr...@ardenta.com> wrote: > "Madison Pruet" <mpru...@verizon.net> wrote in message > > news:46BA2A8F.70405@verizon.net... > > > Neil Truby wrote: > > >> We've had it again this evening. Before disabling HDR- which again > >> instantly cured the problem - I pinged from Pri->Sec - 0ms constantly. > > >> I also did onstat -a and onstat -g all on both servers before disabling > >> if anyone's interested ...... > > > Neil, > > > Open a case on this and attach the onstats to the case. > > Hi Madison > Thanks > There is a case, 33150,019,866. > However, other than by emailing it to UK support, who have gone home, I > can't get the stats attached to it I don't think. Use the ESR tool on the IBM Website!

<david@smooth1.co.uk> wrote in message news:1186693079.344915.311350@d30g2000prg.googlegroups.com... > On 8 Aug, 21:54, "Neil Truby" <neil.tr...@ardenta.com> wrote: >> "Madison Pruet" <mpru...@verizon.net> wrote in message >> There is a case, 33150,019,866. >> However, other than by emailing it to UK support, who have gone home, I >> can't get the stats attached to it I don't think. > > Use the ESR tool on the IBM Website! I find it very difficult. I guess it's easy if, like you, you have a single support contract. My IBM ID has access to 20. IBM Tech Support demand the ICN when you place a call, but the ESR tool uses a different number, the PPA Site Number. So I'm presented with a list of multiple Site Numbers which mean nothing to me, and clicking on any of them them gives no information at all to identify which customer it is! So I avoid ESR. It's far, far easier to use email or phone to raise calls. Having said all that, I did find out this customer's number and was able to upload the files by ESR!