Re: Does Informix Provide Poor Product support ???

You guys might be interested to know that even Informix read this conference. They phoned me yesterday to find out what my complaints and problems are. I told them. So now they know and they are working on it. I think that it is very important for companies to monitor their clients needs and expectations and to make sure that when structural change occurs within their business that the service delivery mechanisms to clients do not deteroriate. Point 1) A business should never allow its service to deteriorate in any way. Point 2) Distributors and resellers are a company like Informix's agents. As such they represent Informix to the outside world. As clients of Informix via their agents, we know how Informix operates because of our interaction with their agents. I hope that this isn't too esoteric. eg: If an Informix distributor provides poor service then we perceive that Informix themselves are poor service providers. -- David H Lipschitz email: david@lipdav.demon.co.uk If you don't try, you won't know