RE: Passport Advantage customer site
I'm shocked. -----Original Message----- From: David E. Grove [mailto:david_grove@correct.state.ak.us] Sent: Monday, January 12, 2004 12:34 PM To: informix-list@iiug.org Subject: Re: Passport Advantage customer site We had tremendous problems with PA. It didn't help much to get our AE involved. Ultimately we had half a dozen or more IBM types from multiple parts of IBM. It took months to straighten out. David Grove State of Alaska Dept. of Corrections "Colin Bull" <c.bull@videonetworks.com> wrote in message news:btj8hh$rov$1@terabinaries.xmission.com... > > Neil Truby wrote > > I have a Passport "Advantage" (ho! ho!) userid and password which > > works, plus Proofs of Entitlement for my own companies and those of > > two clients in > > front of me. But to access the PA customer site (which was > > down yesterday, > > but which is back up today), I am told that I need to: > > > > "Enter your existing Passport Advantage username and password and > > the Passport Advantage authorization code you received via e-mail". > > > > Did I? I'm sure I haven't. One of the customers has just paid tens > > of thousands of pounds for a Gold Bundle and v7->v9 upgrade, but > > can't access > > the software because we're hung up over this. > > > > Has anyone else had similar problems? > > YES > > In the past, someone with more money than sense ( and I mean a LOT of money) > decided we should have a CRM system based on DB2. So the > administrators of DB2 > had the PA passwords, but as DB2 support was outsourced, they knew > bugger all about it. > > It took almost as long to get our passwords as it did to get our 9.4 > media from IBM. > > And what does it give us ? I am buggered if I know. I suppose I could download > DB2 if I wanted, but as I already have 200 CDroms for this, probably > not. > > You could access the Defect Database, but you still need an Informix Developer password. Has one of the babies been thrown out with > the bath water and > been replaced with a triffid ? > > > Bitter and Twisted > Stevenage > > > sending to informix-list sending to informix-list