RE: Passport Advantage query

Neil Truby > > Can anyone explain to me the connection, if any, between the > list of contacts that have to be submitted to IBM for the > setting up of a new PA agreement, and the list of people who > are allowed to call IBM Informix Tech Support. > > Logically you might think that the person who is designated > as the Technical Contact on the PA application form might be > designated as a technical contact, and then allowed to add > other contacts. But I've never been able to find anyone at > IBM who can confirm or deny this, and explain how it should work. > In my experience, the first person in a company who is nominated for PA for any IBM product at all is the overall administrator. They are the only person who can add other users. Even if they are some schmuck who knows nothing about nothing (sorry Brett). If this person is put on because 4 years ago you signed up for a CRM package that runs under DB2 that is supported by onother company so any name will do, you are lumbered with that. :-) This is only relevant to online PA support. Phoning technical support can be done by anyone as far as I am aware. One of the reasons it took us 6 weeks to get our 9.4 media. I did get added after 4 weeks of pestering so I am not so bitter now. Twisted of Stevenage ________________________________________________________________________ This email has been scanned for all known viruses by the MessageLabs Email Security System. ________________________________________________________________________ sending to informix-list