HELP FOR HELP DESK

We are interested in any INFORMIX-based application that can perform the following functions or contains the following modules: inventory and configuration management help desk/trouble ticketing performance management change management These functions/modules should be able to interface with API's to gather inventory information, performance statistics, and automatically generate trouble tickets from alerts/alarms captured by these API's. Two examples: - DISPATCH-1 from ASTEA based on PROGRESS RDBMS - PNMS from PEREGRINE Systems based on a proprietary DB We are interested in applications that run on UNIX platforms and are POSIX and GOSIP compliant. Please include the product name and vendor in your response. Feel free to respond via the network or directly to the email address below. Thanks!! ------------------------------------------------------------------------------ Deborah Martinez email: martinez@no1.irs.gov voice: (304) 264-7327