looking for document (PDF) related to SLA for IDS

Hi Guys, Im in auditing process and they requested a document (PDF) from IBM where describe how attend support requests and Service Level Agreements. Any one knows the URL to get it? Regards,

Did you ask IBM? Art On Oct 29, 2010 2:31 PM, "CESAR CRUZ" <en.ki17@gmail.com> wrote: > Hi Guys, > > Im in auditing process and they requested a document (PDF) from IBM where > describe how attend support requests and Service Level Agreements. > > Any one knows the URL to get it? > > Regards, > > > ******************************************************************************* > Forum Note: Use "Reply" to post a response in the discussion forum. > --001636af010b927cf10493c5b4cc

On Fri, Oct 29, 2010 at 7:29 PM, CESAR CRUZ <en.ki17@gmail.com> wrote: > Hi Guys, > > Im in auditing process and they requested a document (PDF) from IBM where > describe how attend support requests and Service Level Agreements. > > Any one knows the URL to get it? > > Regards, > > > > ******************************************************************************* > Forum Note: Use "Reply" to post a response in the discussion forum. > > Assuming your customer has a passport advantage agreement (PA) please check: http://www-01.ibm.com/software/howtobuy/passportadvantage/pao_customers.htm and http://www.ibm.com/software/support and http://www14.software.ibm.com/webapp/set2/sas/f/handbook/home.html (one link links to the next...) On the last one you'll see a PDF. It's probably want you want, but you should check all the PA agreement documents to fully understand the offer. Regards. -- Fernando Nunes Portugal http://informix-technology.blogspot.com My email works... but I don't check it frequently... --20cf30433efe8d312a0493c8b52f