HELP! GLS

I have a 3rd party application (Documentum) that uses an Informix database to store data. When I insert extended ASCII characters into the database by telneting to the server and use Informix DBACCESS the data is inserted just fine. For example (note the special characters): insert into coord_table (facility, coord_name,coord_address) values ('3333','Ord''ez','3333'); When I telnet to the server and use the 3rd party app, the extended ASCII characters are removed. I have muddled through the GLS guide but I need some insight. The 3rd Party software insists that it is not their product. They tell me that Informix must use a particular setting/env variable internally for the products (like DBACCESS) that is NOT used when connecting via the connection library provided by Informix. I have tried various env setting such as DB_LOCALE="en_US.819@dict",CLIENT_LOCALE="en_US.819@dict",andSERVER_LOCALE="en_US.819@dict" for the 3rd party admin login. Any suggestions?? Thanks, Chad Laity chad_laity@arrowintl.com