Re: Informix Tech Support?

In article <352291C9.D4DD7C06@agcs.com>, tomasr@agcs.com says... > We're migrating an application from 5.x to 7.x and have had to call > Informix technical support a number of times lately. Support has > varied from none to lame. In one case, I emailed some information > to the support person and never got a response. In another case, > my question received a meaningless answer. In yet another case, > I could hear the support person flipping pages in a manual. > > Am I just unlucky or has Informix's technical support gone down > the tubes? > > Roger Tomas > AG Communication Systems Let's be reasonable here. Of course you will get your share of irrelevant answers - I have yet to see a (reasonably large) company where that isn't the case every now and then. If that happens, and you have the feeling that the person on the other end isn't "connecting", ask them to transfer or escalate your call - I have yet to have that fail. As to manual flipping - come on, don't you ever look at the manual for the tool you work with day in and day out??? Informix actually has been very good about following up on case numbers, and making sure that things get resolved. This is not to say that I always liked their answers, but they have never "forgotten" a call... Jan