Passport Advantage - for want of a better name

We have been using passport advantage for some months very successfully. However we have recently found that our passwords no longer worked. When I checked with the person who gave us the account and password they told me that there was a problem with passport advantage and that an interim fix would be available in November. Now I seem to recall some IBM advertising about "on demand" or is that I different IBM? regards Malcolm

malcolm, have you contacted the PA website admin team? the phone number is 0800 169 1458 have you spoken to anybody there, what the problem? if you mail me I'll see what I can do provided your ICN is still valid I am not aware of any probelm that will prevent access til november malcolm.weallans@btopenworld.com wrote: > We have been using passport advantage for some months very > successfully. However we have recently found that our passwords no > longer worked. When I checked with the person who gave us the account > and password they told me that there was a problem with passport > advantage and that an interim fix would be available in November. Now > I seem to recall some IBM advertising about "on demand" or is that I > different IBM? > > regards > > Malcolm

PA team is unaware of any issues affecting access till November Provided there is no problem with your entitlement to PA the helpdesk should be able to sort this out. if they can't please email me your ICN and I will see what the problem is