Re: Quality of Informix Support

> In article 775046858snz@synonym.demon.co.uk, > imurphy@synonym.demon.co.uk (Ian Murphy) writes and craig blair from INFORMIX comments: > > [deleted comments regarding Informix support, primarily wrt PC markets > and NewEra] > > >What did surprise me was the fact that it is only recently that any > work was>done to create a single Informix bug database which was > available around the>clock to all countries. > > The globally available 24x7 single bug database has been in place since > 7/21/1988.Much of our customer call/case tracking is done via "local > databases". > > > --- > cbair@informix.com (Craig Bair) | A man doesn't automatically get my > respect -Informix Software, Inc. | He must get down in the dirt > and beg for it.Menlo Park, CA | -- Jack Handy, > SNL > > As an INFORMIX techy of some standing - I was employed from 86-91 I find craig's comments very interesting. I didn't have access to such a database from the UK, other than a known-problems database - which is not the same as a database of all known bugs. Anyway, I think that craig has missed the boat on this one. It doesn't matter how good the information is unless the support staff are prepared to use it, and they don't seem to care as much about customer's problems as they used to. Often they don't check the bugs database but rely on memory. Malcolm Weallans