Re: Disatisfied customers

One thing I would like informix to change is that when we get an upgrade from you, informix automatically switches their tech support to the new s/n. Well, sometimes we decide not to upgrade, and then every time we call informix it's a hassle because your tech support system has the new s/n. We have to call tech support, give them the "old" s/n, explain our situation, get transferred to customer service, explain what's going on to them, they approve it and then get transferred back to tech support. thanks, Jack Parker wrote in message <662c0q$n90@cssun.mathcs.emory.edu>... > >Over the past couple of days there were a couple of posts complaining about >Informix maintenance contract snafus. It not being my role within the >company to watch the group I ignored them until I spoke earlier today with >someone else in the food chain and mentioned them - turns out that this >person would like to know more about how we can help fix the problem. I >foolishly offered to go out and get the notes only to discover that my news >access is so out of date that they have yet to be posted there. In that >alternate reality we are still talking about Sam Leffler. Would the poor >unfortunates who posted said notes please send me a copy, perhaps it's too >late to help you specifically (although one never knows) but perhaps >Informix can learn something from our mistakes - especially if the right >people get a chance to see said mistakes. > >cheers >j.