Passport Advantage problems

Folks, Over a year ago, at the suggestion of our sales reps, we switched from OpenLine Support to Passport Advantage. We understood that OpenLine, pe se, was disappearing, and that all customers would be moving to Pssport Advantage. So, when renewal time came, we went with Passport Advantage. During the subsequent year, we experienced a compounding of error and bumbling of comedic proportion that rivals even government beauracracy. (I'm speaking from experience, here. :-) ) For example, it's over a year later, and they still don't have our identity and licensing information correct. Just this week, when we tried to request IDS 9.4 media (to upgrade from our current 9.21), tech support said they couldn't send us an upgrade since we were now Passport Advantage customers. They advised us we needed to download the software from the Passport Advantage site. The Passport Advantage site has only 7.x versions. As I write this, they are "researching" my telephone claim that a 9.x version exists. 1) How have other IBM Informix Passport Advantage customers gotten 9.x upgrades? 2) Are other organizations having favorable or unfavorable experience with Passport Advantage? -- David Grove - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - "I think not," said Descartes, and disappeared.