Re: Informix support: Where are you?

See below for previous discussion. I work for Oracle. This week's ComputerWorld (May 4, 1992) has a "Buyer's Scorecard" feature on pp. 80-81, where users of various Unix and Mini databases were asked to rate their products on a number of features (interestingly enough, availability, price, documentation, and portability were not considered!). The survey was conducted by some small market research company for ComputerWorld. The results for support-related questions were: Responsiveness of Quality of vendor service: vendor support: Rdb: 8.0 7.5 ORACLE: 6.8 6.9 INGRES: 6.6 6.8 SYBASE: 6.5 6.5 INFORMIX: 5.9 5.9 There were also some support-related comments. Of the Oracle users who would buy Oracle again, the reason given was "Good support/service." The most frequently stated dislike of Ingres is "Poor Support: 'The vendor is not responsive when we cannot get the upgrade to work.'" The most frequently stated dislike of Informix users is "Poor Support: 'Technical support from the vendor is very poor.'" As far as I can tell, I didn't leave out any support-related comment from the article. I doubt anyone would call this survey scientific and statistically valid (at least not the portion of it that was printed), but it is independent and I'm sure indicative of something ;-) . -- Dennis Moore, my own opinions, etcetcetc In article <1992May4.035303.6103@tybse1.uucp> swhite@tybse1.uucp (William C. "Spike" White) writes: >>With all of the problems with INFORMIX being reported here, I was wondering >>how ORACLE and SYBASE treat their customers. >> [stuff deleted] >Spike White >e-mail: swhite@afseo.eglin.af.mil uunet!sci34hub!tybrin4!tybse1!swhite