Re: Resolution of IDS/Passport Advantage availability

It all gets back to being able to find the right person, and ask the right questions. IBM-at-large works on the principle that they don't offer up anything freely, you must ask, and ask the right question, or you don't get a response--or the right response. True to their heritage of computing, they transform their people into robots! note to self: maybe why Informix purchase went so well, a lot of Informix people behaved the same way, and still do. David E. Grove wrote: > We now have confirmed from IBM that the Gold Bundle licensees are in the > process of getting PA access to IDS 10. There has been a delay to some sort > of technical difficulties, but work is in progress. > > I am old enough that the internet still seems amazing at times. > > What started out as a misunderstanding and escalated to a contract dispute > was raised to an international incident and then resolved, all within hours, > by means of internet (cdi and email). > > I wish to say a special thank you to John Dryburgh, an IBM manager in the > UK, and also to Jason Johnson, an advisory rep in KS. > > It would be better for many IBM customers if support issues could be > resolved by "cutting to the chase", as these two IBMers did. > > Thank you. > > Regards, > > David Grove, A/P & DBA > Alaska Dept. Corrections > Juneau, AK > >