Re: Quality of Informix Support

I think this discussion has gone on long enough! Yes, INFORMIX support policies leave a lot to be desired and perhaps somebody at INFORMIX will have read the discussion and will act, But as an ex-INFORMIX tech support guy I have my doubts. It is interesting that all software companies have a declining level of support as their products get bigger, more complex, and more widely used. If people want top quality support they should only use products from small personal service companies, or should demand quality support from the author as a condition of purchase. Unfortunately that would mean a massive price hike which I am sure we do not want. Malcolm Weallans (P.S. my views reflect the views of my company!)