RE: Passport Advantage problems

I bet you could ask IBM to help you migrate to IBM DB2 UDB and get it for a whole lot less. Less functionality, less speed, less... > > > David E. Grove wrote > >> Folks, >> >> Over a year ago, at the suggestion of our sales reps, we switched from >> OpenLine Support to Passport Advantage. We understood that >> OpenLine, pe se, >> was disappearing, and that all customers would be moving to Pssport >> Advantage. So, when renewal time came, we went with Passport >> Advantage. >> >> During the subsequent year, we experienced a compounding of error and >> bumbling of comedic proportion that rivals even government >> beauracracy. >> (I'm speaking from experience, here. :-) ) For example, it's >> over a year >> later, and they still don't have our identity and licensing >> information >> correct. >> >> Just this week, when we tried to request IDS 9.4 media (to >> upgrade from our >> current 9.21), tech support said they couldn't send us an >> upgrade since we >> were now Passport Advantage customers. They advised us we needed to >> download the software from the Passport Advantage site. The Passport >> Advantage site has only 7.x versions. As I write this, they are >> "researching" my telephone claim that a 9.x version exists. >> >> 1) How have other IBM Informix Passport Advantage customers >> gotten 9.x >> upgrades? >> >> 2) Are other organizations having favorable or unfavorable >> experience with >> Passport Advantage? >> > We have been in discussion with IBM (UK arm) for a long while about our > support contract. > On the eve of its expiry we were informed that we would have to move to > Passport Advantage > and that would be an increase by 80 fold ( 8000%). > (Admittedly we were probably on a good thing on the previous contract.) > > The alternative was to upgrade from 7.31 (Tru64) to 9.4 which would only > cost us 25 times > our previous contract and get a year support for free. > > Management had said there would be no pay reviews this year. I guess > there will be none next year now:-(

On Wed, 11 Jun 2003 12:06:37 -0400 (EDT), Rob Vorbroker <robv@dns1.vcicentral.com> wrote: > >I bet you could ask IBM to help you migrate to IBM DB2 UDB and get it for >a whole lot less. Less functionality, less speed, less... >> >> Ouch! select "Just wait until the new version: ", current(db2version))+.01 from systables where tabid = 1