Re: My Informix stocks

Clay These kind of things may happen with any vendor. I think it would be very blueeyed to believe it will never happen with some other vendor. Of course it shouldn't happen. It's due either to some major screwup by some Informix people or something wrong in their systems. I doubt it is in their systems, but if it is I would expect it to be corrected now. As for our experience there have been some much more minor problem of this type here as well, but they where allways elegentaly and rapidly handled by our sales representative. I am extremly happy with the products, the support, the sales people and everything related to Informix here in Norway. Actually I don't know of any company that handle these things as well as they do, and I have been in this bussiness quite some time both as a vendor and customer. clay@panix.com (Clay Irving) wrote: :In <3478FF87.B70A37A9@NOSPAM.King.of.MyDomain.NOSPAM.Segel.com> Michael Segel <Mikey@NOSPAM.King.of.MyDomain.NOSPAM.Segel.com> writes: : :>Me? :>I'm bullish on Informix. :>Their problem had nothing to do with the engine or their product line. :>It has to do with the sales/support process. :>Bob F. seems to have that under control. : :I wish! -- We bought INFORMIX Online 5.x with an application several :years ago. Since then we purchased additional user licenses directly from :Informix, upgraded to 7.x, and transfered the license to another machine. :Yet, the Informix account rep says we have to buy *new* Informix licenses :for each application software package we purchase. : :I told him that's the stupidest policy I ever heard! -- I'd end up with :300 user licenses for my 100 users if I base all my applications on :Informix. I haven't heard or seen him since. : :To add salt to the wound, Informix managed to royally screw up our :maintenance agreements -- They double and triple shipped product during :our upgrade, and were charging maintenance for serial numbers on a purge :agreement we faxed to Lenexa. Then, they told me we never paid for the user :license upgrade ($70+)! I got a copy of the check from the bank to prove :we paid for the upgrade... : :After months of working with them to resolve the maintenance issue, they :assured me everything is ok. So I paid the remaining balance of the :maintenance agreement. We ordered a version upgrade last week, but we were :told we don't have a maintenance agreement! : :Meanwhile, we're planning to base future applications on Oracle, not :for technical reasons -- Purely for reasons of sales/support. The sales :and support in my neck of the woods (LA area) is almost comical... : :Venting, : :-- :Clay Irving <clay@panix.com> http://www.panix.com/~clay/ Nils.Myklebust@idg.no NM Data AS, P.O.Box 9090 Gronland, N-0133 Oslo, Norway My opinions are those of my company The Informix FAQ is at http://www.iiug.org