PRESS - INFORMIX AND SAP ANNOUNCE ENHANCED WORLDWIDE CUSTOMER SUPPORT STRUCTURE
INFORMIX AND SAP ANNOUNCE ENHANCED WORLDWIDE CUSTOMER SUPPORT STRUCTURE MENLO PARK, Calif. (August 7, 1995) -- Informix Software, Inc., (NASDAQ: IFMX) the leading provider of parallel processing database technology, and SAP, the worldwide leader in client/server business software, today announced a new worldwide customer support structure which will provide a higher level of service by enabling customers to place a single phone call for fast and effective technical support. Under the agreement, Informix and SAP will share mutual expertise and technical support resources to resolve customer issues. Informix technical staff will be on-site in SAP support hubs worldwide to assist in problem resolution. In addition, the two companies will link prioritization, escalation, and support processes and will share knowledge databases and case histories. "Customers will receive a higher level of support from an Informix and SAP solution as a result of this partnership," said Jim Hendrickson, vice president of customer support at Informix. "Customer support will be available 24x7, anywhere in the world. With a single phone call, customers will experience problem resolution seamlessly as the Informix/SAP team responds." "This agreement represents an extension of Informix and SAPs close relationship, designed to ramp up service available to the many large, multinational licensed installs the companies have gained together," said Bernhard Fischer, worldwide support manager for SAP. Commitment to Customer Service Informix and its partners are committed to high quality service and support worldwide. Since making ISO 9000 certification a worldwide objective, Informix has received nine separate ISO certifications for programs and services worldwide. To reflect the movement toward global computing, eight regional support response centers worldwide are the hubs for an integrated network of local support centers. Informix offers an overall architecture with varying levels of support and options to meet customers requirements. More Organizations Choosing SAP/Informix Enterprise Solution More than 400 organizations in 30 countries, representing more than 50,000 users have chosen the R/3-Informix solution since it began shipping in 1994...that represents one new installation per day. Customers have chosen the Informix R/3 solution for the mission-critical performance, reliability and scalability that Informix provides their enterprise. SAPs R/3 system delivers production, purchasing, accounting, human resources, sales and logistics applications for large-scale commercial corporations as well as small and medium-sized businesses. R/3 running on Informix is equipped with all the performance and security features of INFORMIX(R)-OnLine Dynamic Server(TM) and the scalability and performance capabilities of its Dynamic Scalable Architecture(TM). The SAP/Informix solutions is totally integrated on-line in real time, offering users a comprehensive, production-quality, enterprisewide solution. About SAP SAP provides flexible, integrated client/server and mainframe-based business applications software that is compatible with most popular hardware, software and database platforms. More than 4,300 companies in 41 countries use SAP software to manage complex financial, manufacturing, sales and human resources requirements. SAPs R/3 client/server suite is installed in 2,900 sites worldwide and is accepted as the standard in key industries such as oil, chemicals, consumer packaged goods, and high-technology/electronics. Founded in 1972, SAP AG is headquartered in Walldorf, Germany and employs a workforce of over 6,000 worldwide. SAP America is comprised of corporate headquarters in Philadelphia, a Technology Development Center in Foster City, Calif., and sales and support offices throughout North America, South America and Australia. About Informix Informix Software is the leading supplier of high performance, parallel processing database technology for open systems. The company's database servers are the number one choice of computer hardware manufacturers for publishing Transaction Processing Council (TPC) benchmarks for UNIX-based systems. Informix products also include application development tools for creating client/server production applications, decision support systems and ad-hoc query interfaces, and connectivity software that allows information to be shared transparently from PCs to mainframes within the corporate computing environment. The company's corporate headquarters is in Menlo Park, California. ### INFORMIX, Dynamic Scalable Architecture, and OnLine Dynamic Server, are trademarks of Informix Software, Inc. All other names indicated by (R) or (TM) are trademarks their respective owners. -- %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% William Daul Advanced Support INFORMIX SOFTWARE INC. 4100 Bohannon Dr. (415) 926-6488 - wk Menlo Park, CA. 94025 uunet!infmx!billd or billd@informix.com