Re: Passport Advantage query

Posted in 2004

Neil Truby — Fri, 27 Aug 2004 23:23:37 +0100 — source: Usenet: comp.databases.informix

"Neil Truby" <neil.truby@ardenta.com> wrote in message news:2p68ljFgu9paU1@uni-berlin.de... > Can anyone explain to me the connection, if any, between the list of > contacts that have to be submitted to IBM for the setting up of a new PA > agreement, and the list of people who are allowed to call IBM Informix Tech > Support. > > Logically you might think that the person who is designated as the Technical > Contact on the PA application form might be designated as a technical > contact, and then allowed to add other contacts. But I've never been able > to find anyone at IBM who can confirm or deny this, and explain how it > should work. One of the IBM EMEA Tech Support managers was kind enough to call me and give me the answer: I hope I reproduce it correctly here. The process should, and within months will, work as described above. However in EMEA this element of Informix support administration is not completely integrated into PA yet, and so the logging of calls with the Informix support desk may still not yet follow this process.

↪ replying to Neil Truby

scottishpoet — 27 Aug 2004 18:22:39 -0700 — source: Usenet: comp.databases.informix

>The process > should, and within months will, work as described above. However in EMEA > this element of Informix support administration is not completely integrated > into PA yet, and so the logging of calls with the Informix support desk may > still not yet follow this process. Hmmmm the process "should" ... yes probably The process "within months will"... hmmm I think we are probably using IBM time and talking IBM months here!!!