Re: Passport Advantage query

Posted in 2004

Neil Truby — Fri, 27 Aug 2004 09:45:36 +0100 — source: Usenet: comp.databases.informix

"Colin Bull" <Colin.Bull@videonetworks.com> wrote in message news:cgmqg4$srk$1@news.xmission.com... > This is only relevant to online PA support. Phoning technical support > can be done by anyone as far as I am aware. This assuredly is NOT the case. Someone at each site has to nominate (I think it's 3) specific people. So you must always nominate at least one man and one woman so that it's easy for everyone who *will* place calls to impersonate one of the authorised callers. Maybe you got a special exemption because your chosen IBM Business Partner is so brilliant?