Interesting Job Opportunity!!!- IDS Software Solutions India Pvt Ltd.

Hi All International Decision Systems, Inc. is a world-class software developer of enterprise level software for the commercial finance industry. Headquartered in Minneapolis with global offices in Australia, Europe and India, IDS has a 30-year history of serving the majority of the top 200 leasing organizations worldwide. IDS' customers are among the largest publicly traded organizations in the world and they value IDS for its nimble, responsive technology expertise. At IDS you'll be part of an innovative team of professionals who serve the world's commercial finance industry with progressive products and financial depth only available from an integrated strategic partner. We are looking for PRODUCT SUPPORT ENGINEER of 2 to 8 years experience with Unidata, and Unibasic. Job Summary: Provide product support for InfoLease, IDS's mission-critical portfolio management software for the asset finance industry. Essential Duties and Responsibilities: · Product Support o Diagnose reported issues by gathering information and data to determine a course of action for research. o Research, troubleshoot, and recreate issues in test environments to identify defects and achieve resolution. o Perform programming and testing assignments for bug fixes and product development. o Perform root cause analysis of issues to determine how they can be corrected and prevented in the future. o Communicate with customers and other IDS support team members regarding the status of outstanding issues. o Utilize issue tracking system(s) to record all communication and actions. o Resolve questions and issues according to defined service levels. o Work with other departments to facilitate the support process and work toward issue resolution. o Develop knowledge of the lease/loan finance industry. o Document standards and repeatable procedures to facilitate knowledge transfer to others. o Suggest product, documentation, and process improvements in an effort to control and reduce support call volumes. o May require occasional travel to client sites or other IDS offices. · Additional Responsibilities: o Organize, prioritize, and handle multiple tasks/assignments/projects. o Participate in special projects. o Perform other duties as assigned. Minimum Qualifications: · 2 to 8 years product development and/or support experience. · Bachelor's degree from a four-year college or university in ECE or CS, or equivalent experience preferred. · Preferred knowledge of the BASIC programming language. · Ability to perform troubleshooting and routine administrative tasks on database platforms. UniData/PICK database knowledge preferred. · Able to provide support on some or all operating systems including Windows (2003 Server, XP) and UNIX (AIX, HP-UX, Sun, Linux). · Preferred experience with technologies such as WebLogic, WebSphere, and IIS. · Intermediate knowledge of best practices in software support and customer service. · Demonstrated communication, customer service, analytical, and problem solving skills. · Ability to multi-task and pay strong attention to details. · Ability to function in a high pressure and demanding environment. · Ability to perform duties independently with general supervision. Kindly let me know your interest level and revert back with your updated softcopy of your CV in a word format to this mail id: ssaranya@idsgrp.com Location: Bangalore. Thanks and Regards, Sakthi Saranya ssaranya@idsgrp.com

Be careful using a name like IDS. You may end up being ruined by some moronic bunch of people, or worse still, voted leader of the Tory party. I suspect you won't get much of a positive response from this group with regards the job. Good luck. sakthi wrote: > Hi All > > International Decision Systems, Inc. is a world-class software > developer of enterprise level software for the commercial finance > industry. Headquartered in Minneapolis with global offices in > Australia, Europe and India, IDS has a 30-year history of serving the > majority of the top 200 leasing organizations worldwide. IDS' > customers are among the largest publicly traded organizations in the > world and they value IDS for its nimble, responsive technology > expertise. At IDS you'll be part of an innovative team of > professionals who serve the world's commercial finance industry with > progressive products and financial depth only available from an > integrated strategic partner. > > We are looking for PRODUCT SUPPORT ENGINEER of 2 to 8 years experience > with Unidata, and Unibasic. > > Job Summary: > Provide product support for InfoLease, IDS's mission-critical > portfolio management software for the asset finance industry. > > Essential Duties and Responsibilities: > · Product Support > o Diagnose reported issues by gathering information and data to > determine a course of action for research. > o Research, troubleshoot, and recreate issues in test environments to > identify defects and achieve resolution. > o Perform programming and testing assignments for bug fixes and product > development. > o Perform root cause analysis of issues to determine how they can be > corrected and prevented in the future. > o Communicate with customers and other IDS support team members > regarding the status of outstanding issues. > o Utilize issue tracking system(s) to record all communication and > actions. > o Resolve questions and issues according to defined service levels. > o Work with other departments to facilitate the support process and > work toward issue resolution. > o Develop knowledge of the lease/loan finance industry. > o Document standards and repeatable procedures to facilitate knowledge > transfer to others. > o Suggest product, documentation, and process improvements in an effort > to control and reduce support call volumes. > o May require occasional travel to client sites or other IDS offices. > · Additional Responsibilities: > o Organize, prioritize, and handle multiple tasks/assignments/projects. > o Participate in special projects. > o Perform other duties as assigned. > > Minimum Qualifications: > · 2 to 8 years product development and/or support experience. > · Bachelor's degree from a four-year college or university in ECE > or CS, or equivalent experience preferred. > · Preferred knowledge of the BASIC programming language. > · Ability to perform troubleshooting and routine administrative tasks > on database platforms. UniData/PICK database knowledge preferred. > · Able to provide support on some or all operating systems including > Windows (2003 Server, XP) and UNIX (AIX, HP-UX, Sun, Linux). > · Preferred experience with technologies such as WebLogic, WebSphere, > and IIS. > · Intermediate knowledge of best practices in software support and > customer service. > · Demonstrated communication, customer service, analytical, and > problem solving skills. > · Ability to multi-task and pay strong attention to details. > · Ability to function in a high pressure and demanding environment. > · Ability to perform duties independently with general supervision. > > Kindly let me know your interest level and revert back with your > updated softcopy of your CV in a word format to this mail id: > ssaranya@idsgrp.com > > Location: Bangalore. > > > Thanks and Regards, > > Sakthi Saranya > ssaranya@idsgrp.com