InformixLink Enhancements - AMERICAS

InformixLink Enhancements - AMERICAS Informix is pleased to announce the following InformixLink changes and enhancements effective November 1, 1993. These changes apply to Informix customers in the Americas. -------------------------------------------------------------------------- | Highlights | | | |o Standard Support customers receive no charge access to the complete | | bugs database and listings if they obtain a "Registered Support account"| | | |o Content improvements - more info available and more in "limited views" | ---------------------------------------------------------------------------- Standard Support customers may access bug info if they "register" ================================================================= Effective November 1st, Informix will provide Standard Support customers in the Americas with access to complete bug information via InformixLink. Previously, bug information was only available with a paid, full-view subscription. Now it will be provided at no additional charge for Standard Support customers who contact Informix and sign up for a "Registered Support" account. One account will be provided per company or per project/workgroup. Support customers needing access to bug information may register by completing and returning the attached Account Request form, or by calling Informix customer services at the numbers listed in the attached form. Content Improvements ===================== Informix now provides more information and features for Basic Maintenance and Standard Support customers via InformixLink. o Every maintenance and support customer has access to the electronic versions of Informix vendor catalogs, Informix press releases and product info sheets. o The InformixLink comp.databases.informix message database is accessible by every maintenance and support customer. This provides full-text search access to messages posted to this newsgroup. o Standard Support customers may access bug information with "Registered Support" accounts. Use free-from queries and boolean logic to enter symptoms and track bugs. Comprehensive and monthly bug listings by product are also available. Easier Access ============= o Standard Support customers with "Registered Support" accounts may use InformixLink e-mail to initiate a tech support case. o "Registered Support" accounts may use the InformixLink front-end software for the Mac or PC that provides a graphical interface and file transfer capabilities. =============================================================================== ============================================================================= The following depicts the signup process, information resources, and pricing components for the different InformixLink accounts/views. InformixLink Signup Process and Information Resources SUBSCRIPTION Basic & REGENCY Maintenance Standard Support Support Basic Extended Registered Full-View _____________________________________________ Administration, Pricing, Options ================================ Account Distributed Upon Contract Renewal or by Calling CS x x Account Request Form Required x x TTY only x x Choice of Mac, DOS, Windows ILink software - $100 x x Single user account/login x x Multi user account/login x x Free (included with maintenance /support agreement) x x x* Paid subscription x* x+ Hourly Fee x+ * One Registered Support Account per company project or workgroup is free, subsequent accounts are $100 each +Each Full-View account is a minimum of $400-$500: $100/account, $300/10 hours, $100/interface (optional), or add more hours as follows: 10 hours @ $30/hour: $300 50 hours @$22/hour: $1100 100 hours @$20/hour: $2000 SUBSCRIPTION Basic & REGENCY Maintenance Standard Support Support Basic Extended Registered Full-View _____________________________________________ Information Resources ====================== Available Ports Released x x x x Summary of Bugs Fixed by Release x x x x Porting Schedules x x x x How to Order a New Version x x x x Training Courses and Schedules x x x x User Group Information x x x x comp.databases.informix Database Access x x x x Vendor Catalogs x x x x Press Releases, Product Brochures x x x x How to Reach Informix x x x x How to Use InformixLink x x x x Alerts/Announcements x x x x Most Recent Tech Notes x x x Error Messages x x x Full Developer's Forum x x x TTY only x x Choice of Mac, DOS, Windows Interface x x Detailed Bug Reports and Queries x x Initiate a Tech Support Case x x Tech Notes Library x Complete TechInfo-Tips & Techniques x Electronic Mail x Company specific folder-partners Only (upon approval) x =============================================================================== =============================================================================== InformixLink - AMERICAS Account Request Form ========================= This form should be completed for each InformixLink account requested. Each registered and full view user of InformixLink is required to have their own account. Please print or type. If