RE: Informix Support?

I have to also agree, that the support that I get from the Aussy office is pretty good. Suze >Information Services Group * susane@fclcis.co.nz >---------- >From: > david.ashby@workcover.nsw.gov.au[SMTP:david.ashby@workcover.nsw.gov.au] >Sent: Wednesday, 6 May 1998 13:48 >To: informix-list@iiug.org >Subject: Re: Informix Support? > > > Joe, > > I never have any problems here in Australia. Every time I call the > support people are great. It may be because I called them so much when > I first started using Informix, so they got to know me. > > > Regards > > > David Ashby > > >______________________________ Reply Separator >_________________________________ >Subject: Informix Support? >Author: <jlumbley@netcom.com (Joe Lumbley)> at WCA-INET >Date: 05/5/98 3:35 PM > > > >Is anyone else having a difficult time getting Support >to deliver services? Over the years, I've come to >expect to have to haggle and scream at the first-level >support folks, just to get them to admit/recognize that >I'm a support customer and that my systems are under support. >By now, I don't even get bothered enough to make an >issue of it. > >Today I got a call from one of my flagship customers, who >touts my company's and Informix's products in seminars and >tradeshows around the country. They're threatening to jump >ship because every time they've called for support in the >last year, they've had to do a goat dance to prove that they are >supported. Informix seems to have one hell of a time tracking and >validating their Support contracts. > >As my customer said, "I've called IBM for support for ten years. >Each time, I just give them my customer number and I never have any trouble >getting to a technical person. With Informix, I waste as much time >with the accounting bullshit as I do with the technical stuff. It's >just not worth it." > >It seems to me that the crux of the problem is Informix's poor system >of managing renewals of support contracts. Anybody else with the same >issues? > >Joe > >-- >--------------------------------------------------------------------------- >Joe Lumbley(jlumbley@netcom.com) author of: "INFORMIX DBA Survival Guide" > >Slaving away on "INFORMIX DEBUGGERS Survival Guide", available early 1998 >from Prentice Hall/Informix Press. If you have debugging tips, tools, or >ideas to share, please send me some e-mail. >--------------------------------------------------------------------------- > > > >