Re: Informix sales and support ????

seiivhs (seiivhs@netcom.com) wrote: : Hi guys, : I was wondering if some of you could share your experiences/ : encounters with Informix sales people. One would think they would want : to sell their software, right ? : Our company contacted Informix and wanted to get a demo. copy for evaluation : (which I believe is an acceptable practice). Nobody even bothered to call : us back. (It's been more than 3 weeks now) : I am curious to know if this occurrence is a common feature or just : plain bad luck for us. : Sybase was just a shade better in this respect. They agreed to send us a : demo copy and then kept mum ever since. : Also, how good is Informix's customer support record ? : I'd really appreciate any responses to this posting. : Thanks. : - Vishy (vishy@seiivhs.com) Our local sales office (Detroit) is an exception as far as vendors go. They are very professional and attentive. In the last 2 years, since Informix has hired a new customer support VP, I've seen tremendous improvement in tech support and customer service. I rate them very good, compared to others I've encountered. -- ========================== standard disclaimers apply ======================== Michael T. Reed, DBA, HCIA, Inc. "A database is like a lake. Efforts 24 Frank Lloyd Wright Drive to clean the lake yield short term P.O. Box 303 results. In contrast, eliminating Ann Arbor, MI 48106-0303 sources of pollution, while slower, tel. 313-930-7943 fax 313-769-6544 yields lasting benefits." T.C. Redman email mreed@hcia.com