RE: Passport Advantage problems

David E. Grove wrote > Folks, > > Over a year ago, at the suggestion of our sales reps, we switched from > OpenLine Support to Passport Advantage. We understood that > OpenLine, pe se, > was disappearing, and that all customers would be moving to Pssport > Advantage. So, when renewal time came, we went with Passport > Advantage. > > During the subsequent year, we experienced a compounding of error and > bumbling of comedic proportion that rivals even government > beauracracy. > (I'm speaking from experience, here. :-) ) For example, it's > over a year > later, and they still don't have our identity and licensing > information > correct. > > Just this week, when we tried to request IDS 9.4 media (to > upgrade from our > current 9.21), tech support said they couldn't send us an > upgrade since we > were now Passport Advantage customers. They advised us we needed to > download the software from the Passport Advantage site. The Passport > Advantage site has only 7.x versions. As I write this, they are > "researching" my telephone claim that a 9.x version exists. > > 1) How have other IBM Informix Passport Advantage customers > gotten 9.x > upgrades? > > 2) Are other organizations having favorable or unfavorable > experience with > Passport Advantage? > We have been in discussion with IBM (UK arm) for a long while about our support contract. On the eve of its expiry we were informed that we would have to move to Passport Advantage and that would be an increase by 80 fold ( 8000%). (Admittedly we were probably on a good thing on the previous contract.) The alternative was to upgrade from 7.31 (Tru64) to 9.4 which would only cost us 25 times our previous contract and get a year support for free. Management had said there would be no pay reviews this year. I guess there will be none next year now:-(

On Wed, 11 Jun 2003 14:12:44 +0100, "Colin Bull" <c.bull@videonetworks.com> wrote: >We have been in discussion with IBM (UK arm) for a long while about our >support contract. >On the eve of its expiry we were informed that we would have to move to >Passport Advantage >and that would be an increase by 80 fold ( 8000%). >(Admittedly we were probably on a good thing on the previous contract.) > >The alternative was to upgrade from 7.31 (Tru64) to 9.4 which would only >cost us 25 times >our previous contract and get a year support for free. > I don't understand that - did you have huge discount previously or what? Do you have to move to PA? Nebojsa ------------------------------------ Remove spam block (DELETE_) to reply