RE: IM Consumability Survey
> From: invalid_address@nowhere.com > Subject: Re: IM Consumability Survey > Date: Fri, 27 Jun 2008 16:53:17 -0700 > To: informix-list@iiug.org > > You think you know the one and only thing IBM uses these surveys for. You > are incorrect, because I personally know of a second use, which is the one I > described in my posting, because I personally participated on the internal > team that filled in the internal consumability "survey" for the Cheetah > release (11.10). The questions in the matrix we filled in were pretty much > the same ones listed on the web site survey. The leader of this team also > was involved in the same exercise done earlier for the 10.00 release, and he > said they used the results of the 10.00 survey to choose many of the > features that were put into 11.10, and named specific ones. > > You could be correct that the survey is also used for other purposes. But > you are incorrect in stating that the sole purpose is the one you have > claimed. > > -- > Kevin Cherkauer > Software Engineer > IBM Informix Dynamic Server -- Database Kernel Sigh. I suggest you go back and re-read this entire thread. The point I was addressing was what IBM means when they ask about a customer's pain. That is IBM's SSM speak. Don't believe me, ask your manager to send you to SSM training. When I give a short answer, you rush in to "defend" IBM for something that doesn't need to be defended. IBM is a company that is like any other company. They want to sell more product. If you don't believe me, then I suggest you sit down over drinks and discuss this with S. Miller. But hey! What do I know? ;-) I'm just trying to save the world from drivers who trust their GPS Nav systems and drive in to ponds and other water features. Or in OTC's case, trying to find the closest pub. ;-) -G _________________________________________________________________ The other season of giving begins 6/24/08. Check out the i’m Talkathon. http://www.imtalkathon.com?source=TXT_EML_WLH_SeasonOfGiving
> "Ian Michael Gumby" <im_gumby@hotmail.com> wrote in message > So to translate IBM speak, this survey is trying to understand which of your buttons > they can press to help push more kit. This is the phrase that sounded cynical to me and is what triggered my first reply. Perhaps we could take a survey to see if others also think it sounds cynical. :-) But I shall reiterate that the survey does not only ask about customer pain to help the sales force "push" people's "buttons." It also asks so that engineering can work to remove the sources of pain. Answers toward the "high pain" side of the spectrum do help generate decisions to fund IDS development projects and features that directly address those pain points. BTW it's not called "SSM" anymore. -- Kevin Cherkauer Software Engineer IBM Informix Dynamic Server -- Database Kernel "Ian Michael Gumby" <im_gumby@hotmail.com> wrote in message news:mailman.1291.1214758030.20610.informix-list@iiug.org... I suggest you go back and re-read this entire thread. The point I was addressing was what IBM means when they ask about a customer's pain. That is IBM's SSM speak. Don't believe me, ask your manager to send you to SSM training. When I give a short answer, you rush in to "defend" IBM for something that doesn't need to be defended.
> From: invalid_address@nowhere.com > Subject: Re: IM Consumability Survey > Date: Mon, 30 Jun 2008 09:28:34 -0700 > To: informix-list@iiug.org > > > "Ian Michael Gumby" <im_gumby@hotmail.com> wrote in message > > So to translate IBM speak, this survey is trying to understand which of > your buttons > > they can press to help push more kit. > > This is the phrase that sounded cynical to me and is what triggered my first > reply. Perhaps we could take a survey to see if others also think it sounds > cynical. :-) > Cynical? Dude you really need to put down the micro brew and step outside and smell the fresh air. We live in a capitalistic economy driven life. You dont' produce, you're made redundant. So the more kit being sold, the more likely we'll keep you on the payroll rather than place your job in Mumbai... > But I shall reiterate that the survey does not only ask about customer pain > to help the sales force "push" people's "buttons." It also asks so that > engineering can work to remove the sources of pain. Answers toward the "high > pain" side of the spectrum do help generate decisions to fund IDS > development projects and features that directly address those pain points. > Again, the Pain is what are the business drivers that must be resolved. > BTW it's not called "SSM" anymore. Really? So what have they started to call it these days? SSM is well known by legions of IBM sales critters. _________________________________________________________________ Need to know now? Get instant answers with Windows Live Messenger. http://www.windowslive.com/messenger/connect_your_way.html?ocid=TXT_TAGLM_WL_Refresh_messenger_062008