Re: Informix Support?

Posted in 1998

Art S. Kagel — Wed, 06 May 1998 16:47:04 -0400 — source: Informix-list mailing list archive (1991-1998)

Joe Lumbley wrote: > > Is anyone else having a difficult time getting Support > to deliver services? Over the years, I've come to [SNIP] I've been working with Informix products for over 16 years and I have not shared your experiences. I have always found support to be great. When I came to Bloomberg, five years ago, I had some initial trouble because we never updated our serial numbers. I asked for and received a SAN (Support Access Number) for daytime calls and another for 24x7 support and I have had not problems since. Art S. Kagel