Enterprise App "Success Factors"

Do you know what it takes to implement an enterprise-wide application? Are you in the midst of implementing SAP, Baan, PeopleSoft, or Oracle Financials and want to ensure your project is a success? We are developing an in-depth report on "success factors" for implementation of enterprise applications. Completing the brief survey below will entitle you to a FREE copy of the report - BEFORE it is published. All feedback is confidential - your name or company information will not be referenced directly without your express written consent. Please return all feedback to me at pkulik@klci.com. And please be sure to include your address for your FREE copy of the report. Sincerely, Peter Kulik KLCI, Inc. http://www.klci.com/accelerate pkulik@klci.com 888-664-0484 (+1-937-433-5502) ----- 1. Overall, how satisfied are you with the effectiveness of your Enterprise Application installation project - from the time the decision was made to processing the first transaction? <Mark one item> ___ 0 - Have not yet completed implementation - too early to say ___ 1 - Very dis-satisfied; far from meeting objectives ___ 2 ___ 3 - Neither satisfied nor dis-satisfied; some objectives met ___ 4 ___ 5 - Very satisfied; all objectives met satisfactorily 2. What are the two or three key factors contributing to your level of satisfaction with your Enterprise Application implementation? <List or describe briefly> 3. Based on your experience, what would you consider the top five factors for a successful implementation of an Enterprise Application? <Mark five items> ___ Initial estimation of schedule and budget ___ Effective requirements definition before project start ___ Up-front implementation planning - detailed activity plan ___ Identify critical success factors as part of planning ___ Identify project risks as part of planning ___ Balanced project team (technical and business skills) ___ Skilled project manager ___ User involvement in planning and implementation ___ Use of a well-defined implementation methodology ___ Well-defined business objectives ___ Use of specialized consultants ___ Stable, well-defined business processes before project start ___ Project team communication and teamwork ___ Deployment planning ___ Use of implementation tools ___ Finish process changes before implementation ___ Management commitment and championship ___ Training for users and implementation team ___ Limited customization required ___ Quick decision-making during implementation ___ Other: <describe> 4. What were the key project risks you identified as part of planning for your Enterprise Application implementation? <List or describe briefly> 5. What were the biggest "surprises" you had during implementation, which affected the project schedule and/or budget? <List or describe briefly> 6a. What is the current status of your implementation? <mark one item> ___ Not yet started ___ In progress ___ Completed within last six months ___ Completed greater than six months ago 6b. What was the magnitude of change to your enterprise's operational infrastructure due to implementing a new Enterprise Application? <mark one item> ___ 1 - Minimal impact ___ 2 ___ 3 - Some impact on infrastructure in specific operational areas ___ 4 ___ 5 - Major, enterprise-wide impact on business infrastructure 6c. What business processes were included in the scope of your initial implementation? <Mark all that apply> ___ Financials ___ Sales ___ Distribution ___ Production Planning ___ Materials Management ___ Supply Chain Management ___ Quality Systems ___ Plant Maintenance ___ Human Resources ___ Service ___ Other: <list below> 6d-1. Which vendor supplied your Enterprise Application software? <Mark one item> ___ SAP ___ Oracle Applications ___ PeopleSoft ___ Baan ___ Siebel ___ Other: <list> 6d-2. Which vendor supplied your Enterprise Application server platform? <Mark one item> ___ Compaq ___ IBM ___ Hewlett-Packard ___ Sun ___ Sequent ___ NCR ___ Digital Equipment Corp. ___ Other: <list> 6e. How many total users of all types were affected by the initial implementation of your Enterprise Application? <Mark one item> ___ Less than 50 ___ 50 to 100 ___ 100 to 150 ___ 150 to 200 ___ 200 to 250 ___ More than 250 6f. How well integrated were different departments' activities prior to implementing your Enterprise Application? <Mark one item> ___ 1 - Not at all integrated - independent "stovepipes" ___ 2 ___ 3 - Some limited integration between departments ___ 4 ___ 5 - Tightly-coupled, highly integrated departments 6g. What was the actual duration of your initial implementation? <Mark one item> ___ Less than 3 months ___ 3 to 6 months ___ 7 to 9 months ___ 10 to 12 months ___ 13 to 15 months ___ 16 to 18 months ___ More than 18 months Please provide your address for your copy of the SAP Implementation "Success Factors" report. E-Mail: -or- Postal Mail: Thanks for your input! Peter Kulik KLCI, Inc. pkulik@klci.com http://www.klci.com/accelerate 888-664-0484 (+1-937-433-5502)