Re: Informix support: Where are you?

greg@halexv.uucp (Gregory F. Hogg) writes: >In article <1992Apr13.041518.2698@luga.latrobe.edu.au> lhscmc@latrobe.edu.au (Craig Macbride) writes: >>Recently, I have found a bug in Informix C-ISAM. The supplier has told >>me that it is indeed a bug and that they have heard nothing about when/how >>it will be fixed from Informix. I posted a message to comp.databases.informix >>and received no reply from anyone. >> >>How can one get Informix to do more than just acknowledge that a bug exists? >>A fix or even a work-around would be far more useful. >> >>-- >> _--_|\\ Craig Macbride <lhscmc@luxor.latrobe.edu.au> >>/ \\ <s900387@minyos.xx.rmit.oz.au> >>\\_.--.*/ >> v >Craig, > Good luck getting anyting from INFORMIX in the way of a fix >or work-around. In all my years of working with INFORMIX products (8 >years) the best answer I have gotten from them is "Yes it is a bug >and No we don't know when it will be fixed". This is why I see >paying for INFORMIX tech support as the biggest waste of money. They >have never, and I mean NEVER, been of any real help. > I generally agree, but by screaming loud enough, I have gotten 1 or 2 work-arounds; mostly by being intentionally obnoxious! chad price@helios.unl.edu