Re: Abysmal Informix Support

In article <jlumbleyDMF5pI.8rw@netcom.com>, jlumbley@netcom.com (Joe Lumbley) wrote: >So, OK, am I the only one with these problems with Support? I doubt it. While I sympathize I just want to mention that some of us (ie: those that live in the arse-end of nowhere) never actually expect to get any kind of useful support, in any kind of reasonable time-frame. I just consider "Support" as a method of logging bugs, in the hope that somehow they'll filter back to the USA and, maybe, be dealt with. I'm not secure in the knowledge that this actually happens -- but at least I've tried (I really am commited to helping Informix become the best they can be!) I'm talking about 4GL problems mostly, I can't talk about engine problems cause they're not my area. AFAIK support = "Go back to the previous version" or "The work-around is to not use that feature" or "It'll be fixed in the next release, I guess" You're not seriously suggesting there's another option are you? ------------------------------------,------------------------------------------ Kerry Sainsbury, kerry@kcbbs.gen.nz | THE INFORMIX FAQ v2.4 Oct 95 Quanta Systems, Auckland | http://www.iiug.org/techinfo/faq/ New Zealand. Work: +64 9 377-4473 | ftp://ftp.iiug.org/pub/informix/faq Home: +64 9 279-3571 | ftp://kcbbs.gen.nz:/ftp/pub/informix/