Re: Informix Tech Support?

>From: Roger Tomas <tomasr@agcs.com> >Date: Wed, Apr 1, 1998 14:13 EST >Message-id: <352291C9.D4DD7C06@agcs.com> > >We're migrating an application from 5.x to 7.x and have had to call >Informix technical support a number of times lately. Support has >varied from none to lame. In one case, I emailed some information >to the support person and never got a response. Do you have the case number of this? > In another case, >my question received a meaningless answer. In yet another case, >I could hear the support person flipping pages in a manual. > Roger, It is impossible for any one person to keep all of the needed information in his head. I don't really think that it is a bad for anyone to refer to the documentation when he is uncertain. However, if you are unhappy with the support engineer, you can always request that the case be transfered. Madison Pruet