Re: Does Anyone Ever Hear from Informix Suppor

On Tue, 2 May 1995 14:15:20 +22288201 (MDT) Cathy Kipp wrote: > >First, Informix tech support has been very helpful to us. Second, I'm pretty >sure tech support is supposed to deal with problems, not perform the DBA's >job of tuning everyones engine for them just because they didn't read the manual >and/or take the system administration course. Exactly, A DBA has got to do what a DBA has got to do! > >Lastly, and I've said this before in this forum, but it bears repeating: >Be nice to the person on the other end of the line. Calmly tell them about >your problem, be friendly, if your situation is urgent, say so, but don't >yell and I think you will get good results. If somebody calls you yelling >and screaming your first inclinition will run closer to hanging up the phone >than helping the person. Attitudes like the one expressed in the enclosed >message are quick judgements meant to anger, not to be constructive. > I will also like to add that, before asking for support, it is always better to try solving the problem yourself and read the fantasic manual first. When calling support, arm yourself with a good descriptions of the problem you are facing, preferably a way to replicate the problem, and all the things you have tried. At least, it will help the support guy qualify your problem. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Calvin Ng email: <calvinng@brel.com.sg> ------------------------------------------------------------------------- [DISCLAIMER] Read at your own risks. The author is not liable for any consequences directly or indirectly involved with reading this mail. This mail MAY NOT be interpreted as those of my employer's. ------------------------------------------------------------------------- This mail is sent with the help of Chameleon TCP/IP for Windows. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=