RE: IBM-Sun takeover talks 'collapse'

> Thats the thing. Customers call Cisco, Cisco support IDS as part of their product. If Cisco's L3 can't handle it, then Cisco calls IBM, not the customer. Cisco TAC has no hesitation about telling the customer to call IBM. The only reason the ODBC setup is handled by TAC is that it is such a common occurence that they have learned to deal with it, and customer support is important. AFAIK, there has been no need to re-direct the customer to IBM because the d*mn thing just works. j.