Problem Database (MRS)

I have a problem management system that I use for communication between my client's sites and my computer. I call this system MRS (Maintenance Recording System) and install on every maintenance client's site. The system stores the following information: - person who lodged problem date and time priority error # (if applic) line # (if applic) description of problem suggested corrective action advised to (rep at my office) advised date and time assignment details resolution details. After a user enters an entry, they have the option of transmitting the problem to our office. This inserts an informix record at our office and emails the designated person. After 20 minutes a problem is escalated to the next in the list. This system also has a number of scripts that scan Informix errorlog output and insert and transmit records that indicate an abend. Additional scripts monitor disk usage etc and allow us to recitfy a potential problem. If this system is of interest, please advise. I am happy to discuss licencing outside of Australia. Regards Kelvin Leek.