Re: 7.x Manuals
When I received OWS v7.2 at work I also didnt receive any printed documentation. Informix's policy now is to provide online docs as standard. Printed versions can be ordered at a *cost*. I dont like this, and prefer printed versions over online versions (thats not to say online versions do not have their place). I found the online docs on the installation cd for OWS. Alternatively there is an "Answers Online" cd which you should (!??!) have received which contains all Informix docs on it in PDF format/HTML. I didn't receive my copy of Answers Online which should have been shipped with NewERA v3.1 and have to ask for it. But they were helpful when they realised we didn't get any docs. denzil. In article <34D37941.41071FC8@informix.com>, mdstock@informix.com says... > Nigel Gall wrote: > > > > Hi y'all! > > > > I've just received my ODS 7.23 and Tools 6.05 upgrades on CD, but > > there > > were no documentation manuals included, except UNIX installation and > > other > > thin manuals for the ODS connectivity products. > > > > Is it INFORMIX's policy, now, to have customers upgrading to new > major > > releases purchase documentation separately? Or download huge PDF > > files via > > unreliable browser connections from http://www.informix.com/answers ? > > I need to know if I will have to explain to my superiors that after > > we've already spent tens of thousands of dollars on software, the > > documentation > > was not included in that final price quoted to me by the sales rep. > > > > At a time when good customer service is in high demand, I'd like to > > know > > why these important documents are not included in the media with the > > software (CD, tape, etc.). Or is it that they want us to enroll for > > training so that they could reward us by giving us the documentation > > in person? > > The manuals are indeed now on CD. Probably in that strange brown > envelope. If not, I believe it IS possible to order software without > manuals. Perhaps this happened accidentally? > > > Educate me, someone. Please. > > Now THERE'S an offer. ;-) > > Cheers, > -- > Mark. > > +----------------------------------------------------------+-----------+ > |Mark D. Stock - Informix SA http://www.informix.com |//////// /| > |mailto:mdstock@informix.com FAQ http://www.iiug.org |///// / //| > | +-----------------------------------+//// / ///| > | Tel: +27 11 807 0313 |If it's slow, the users complain. |/// / ////| > | Fax: +27 11 807 2594 |If it's fast, the users keep quiet.|// / /////| > |Cell: +27 83 250 2325 |Therefore, "No news: travels fast"!|/ ////////| > +----------------------+-----------------------------------+-----------+ >