Re: Client SDK 2.90 - where is it ?
> You are very lucky that you can speak to anyone at all. Here in EMEA, under > the flawless reasoning because PA support is based in Ireland and they don't > have the requisite language skills to handle non-English calls, they do not > provide a phone number to anyone at all! You have to email. And wait .... > These numbers do exists so you can now call for assistance with PA admin issues. They have existed for around 12 months now. www.ibm.com/software/howtobuy/passportadvantage/paocustomer/docs/en_US/ecare_emea.html Neil Truby wrote: > "David E. Grove" <david_grove@correct.state.ak.us> wrote in message > news:112pc3spialmp6b@corp.supernews.com... > > > > "Neil Truby" <neil.truby@ardenta.com> wrote in message > > news:393n6lF5u87krU1@individual.net... > > > >> If you have a Passport Advantage agreement (which I know you don't or you > >> wouldn't be dependent on Open for media) you'd be able to download it > >> now. > >> > > > > Perhaps there are different versions of PA service? Say, "bad" and > > "worse"?? We have PA and do not have any SDKs on our customer site. In > > fact, we also > > do not have IDS 10.0 available. > > I am surprised. I would have thought that there would just be a flag or > something and anyone entitled to IDS v9 would just get 10 added > automatically. I have access to about 10 different customers' PA sites and > although I haven't checked them all, the 2 or 3 I HAVE checked all have v10. > > >> But, I guess I shouldn't complain too > > much: it only cost me an hour and a half on the phone, which is better > > than > > other times. > > You are very lucky that you can speak to anyone at all. Here in EMEA, under > the flawless reasoning because PA support is based in Ireland and they don't > have the requisite language skills to handle non-English calls, they do not > provide a phone number to anyone at all! You have to email. And wait .... > > > We have been struggling with PA for almost 3 years now, and, inspite of > > the > > involvement of many (over a dozen) IBM agents, sales reps, contract > > officers, etc., we still are having unresolved difficulties with PA. > > I have to say that unacceptable PA service was a significant factor in our > > decision to migrate to the Big O. > > My experience too is that it has improved a lot recently. However, if THERE > is a problem, then no matter how many IBMers get involved and how senior > they are, none has any influence to resolve even th most glaring PA problem. > If your dissatisfaction is representative, and senior execs at IBM realised > the extent of such dissatisfaction, I think things would have to change. > But Informix is a comparatively recent migrant to PA, and it may well be > that it works very smoothly for other "mainstream" IBM products, and the > Informix users perceptions are unrepresentative.
"scottishpoet" <dryburghj@yahoo.com> wrote in message news:1110527513.278035.56440@f14g2000cwb.googlegroups.com... >> You are very lucky that you can speak to anyone at all. Here in > EMEA, under >> the flawless reasoning because PA support is based in Ireland and > they don't >> have the requisite language skills to handle non-English calls, they > do not >> provide a phone number to anyone at all! You have to email. And > wait .... >> > > > These numbers do exists so you can now call for assistance with PA > admin issues. > > They have existed for around 12 months now. > > www.ibm.com/software/howtobuy/passportadvantage/paocustomer/docs/en_US/ecare_emea.html I stand corrected, and actually now think you may have pointed this out before. Sorry!