Survey on Downsizing

This is a short questionnaire on Information Technology downsizing for anyone who has been involved with a downsizing. The major points are: o Are you a information technology worker? o Have you been involved in a downsizing? o Do you have 10 minutes to fill this out and e-mail or mail it in? o Can you respond before May 16, 1995? This is for my management project in Computer Systems Management. If you have ever been through a downsizing experience, please take the time to answer and return this questionnaire. I plan to post a copy of the aggregate survey results when they have been tabulated. E-Mail to: Internet: dinada@aspensys.com CompuServe ID: 73423,2665 or Mail to: David Inada Aspen Systems - 3P 1600 Research Blvd. Rockville, MD 20850 ---This file has 226 total lines--- *********************************************** + Please mark your position during the downsize effort: __ Upper Management (President, VP, CIO, CEO) __ Manager __ Supervisor __ Team Leader __ Lead Analyst/Programmer __ Analyst __ Lead Programmer __ Programmer __ User of Information Technology __ Other: ___________________________ ++ How would you rate your companys management of your downsizing effort? (1-poor to 5-excellent) 1 2 3 4 5 __ No Opinion Explain: _________________________________________________________ +++ How many times has your company downsized since you have been there? __ number of times __ N/A __ Do Not Know ++++ If more than one time, did the downsizing process improve over time? __ Yes __ No __ Do Not Know Explain: ________________________________________________________ +++++ Did your company create any goals for the downsizing effort? __ Yes __ No __ Do Not Know If Yes, what were the goals?: Explain:__________________________________________________________ _________________________________________________________________ ++++++ Were the goals met? __ Yes __ No __ Do not know __ N/A Comments: ___________________________ +++++++ Please give 4 recommendations you think would improve most companys downsizing efforts: 1. _______________________________ 2. _______________________________ 3. _______________________________ 4. _______________________________ Comments: _______________________________ ++++++++ Please indicate hardware platforms at the start of the downsizing efforts and at the end (or current platform) of the downsizing efforts Starting: Ending: __ __ Mainframe __ __ Mini __ __ Workstation __ __ LAN __ __ PC __ __ Other: ___________________________ Explain: _________________________________________________________ +++++++++ What services or incentives were given to remaining employees? __ Counseling __ Guidance __ Training __ Pay __ Time Off __ Do Not Know __ Other: _______________________________________________________ x What services or incentives were given to laid-off employees? __ Counseling __ Guidance __ Pay __ Outplacement Services __ Extended Benefits __ Do not Know __ Other: ______________________________________________________ x+ How would you rate your supervisors' communication of the downsizing plan with you before and during downsizing? (1-poor to 5-excellent) 1 2 3 4 5 __ No Opinion Explain: ______________________________________________________ x++ Please give computer department size before and after downsizing (give number of employees) ____ Before ____ After __ Do Not Know x+++ Please give total company size before and after downsizing (give number of employees) ____ Before ____ After __ Do Not Know x++++ Were any information technology supported business processes changed? I.E. reengineered? __ Yes __ No __ Do Not Know Explain: _____________________________________________________ x+++++ Was the downsize part of an overall corporate/company information technology plan? __ Yes __ No __ Do Not Know x++++++ Was there any significant increase/decrease in quality or service levels because of the downsizing? Quality __ Increase __ Decrease __ No Change Explain: __________________________________________________________ Service Levels __ Increase __ Decrease __ No Change Explain: __________________________________________________________ x+++++++ Were there any surprises or hidden costs in the downsize effort? Surprises __ No __ Yes __ Do Not Know if Yes, what were they? _________________________________________ __________________________________________________________________ x++++++++ Hidden Costs __ No __ Yes __ Do Not Know if Yes, what were they? _________________________________________ _________________________________________________________________ x+++++++++ Overall, how would you rate your company's downsizing efforts? (1-poor to 5-excellent) 1 2 3 4 5 __ No Opinion Explain: _________________________________________________________ *********************************************** Overall Comments: *********************************************** Thank you